Frequently Asked Questions
Everything you need to know about your Muntjac Trading experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
Which payment methods do you accept?
Muntjac Trading accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout process.
How can I track the status of my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package in real-time.
Are your materials ethically sourced?
Yes, product quality and ethical sourcing are our top priorities. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable textiles designed to last.